Returns & Exchanges
At K12 Gallery & TEJAS, we want you to be completely satisfied with your artistic purchases; if you are not, we offer a 30-day return window for most items in their original condition. Please note that custom commissions and used art supplies are final sale and cannot be returned.
Initiate Your Request
Contact our support team via email with your order number and the reason for the return to receive a Return Authorization number.
Package Your Items
Carefully pack the items in their original packaging, ensuring all components and documentation are included to prevent damage during transit.
Ship the Return
Affix the provided shipping label or use a trackable carrier to send the package back to our gallery headquarters.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing