Frequently Asked Questions
Everything you need to know about our products and services
What are your shipping rates and delivery times?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our support team to initiate a return request.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are your products handmade or mass-produced?
At K12 Gallery & TEJAS, we pride ourselves on quality. Many of our items are handcrafted or sourced from artisanal suppliers to ensure unique designs and superior craftsmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to most regions globally. International shipping rates and delivery times vary by destination and will be calculated at checkout.